Frequently Asked Questions | SafetySign.com

Frequently Asked Questions

Why should I order from SafetySign.com?

We’re the experts, not just another e-commerce site; you can select from hundreds of stock products or easily create a custom sign, label or tag. SafetySign.com employs the latest technologies on our web site and throughout our manufacturing process.

We’re not distributors selling only the most popular products. We’re manufacturers specializing in quality industrial signage and labeling, with a commitment to offering the largest selection of stock and custom products at the lowest possible prices.

Can I get help from a real person?

Yes, SafetySign.com has a knowledgeable team of customer service representatives that can be reached by clicking on the Live Support Image to obtain immediate help or by calling us toll free at 800-274-6271 (973-340-7889) between the hours of 9:00am to 5:00pm EST.

This is not a call center; you can speak to the same person each time you call. If they can’t answer your question they are backed up by managers with combined experience of over 75 years.

Does SafetySign.com make other products?

If you don’t find the exact product you require we’d be happy to quote on your exact item. More than 50% of SafetySign.com work is custom.

We pride ourselves in providing solutions, not just products. Our manufacturing includes: screen, flexographic & digital printing, laser & rotary engraving, hot stamping, die cutting and laminating.

How do I contact customer service?

SafetySign.com has a knowledgeable team of customer service representatives that you can reach toll free at 800-274-6271 (973-340-7889) between the hours of 9:00am & 5:00pm EST.

This is not a call center; you can speak to the same person each time you call. If they can’t answer your question, they are backed up by managers with combined experience of over 75 years.

Can I save my Shopping Cart?

Yes, you can. Add the items you would like to save in your cart, then sign in and save your cart from your Shopping Cart or My Account page. See our help page, Saving Your Shopping Cart, for full details.

Can I get a sample of a product?

Yes, simply fill out the contact us form and request samples of the products you are interested in.

Will I receive an invoice in the mail?

Not automatically. A printable receipt is available at the end of the checkout process. This receipt contains all information about your order.

If you would like an invoice mailed, please request it when you place your order in the special instructions field.

How can I request an invoice in the mail?

If you would like an invoice mailed please request it when you place your order in the special instructions field.

After the fact, you can call customer service toll free at 800-274-6271 and request a copy to be faxed or mailed.

How can I request a W-9 from SafetySign.com?

Please call toll free 800-274-6271 or click on the Brimar W-9 Form link on the footer the page.

Does SafetySign.com charge sales tax?

SafetySign.com collects sales tax in New Jersey. Sales tax is automatically added on to your order during checkout for all orders shipping to New Jersey.

If you have a tax exempt certificate, select “tax exempt” when checking out to ensure that tax is removed from your order total, then scan and email your tax exempt certificate to sales@safetysign.com or fax it to 800-279-6897 within 24 hours. Your order will not ship until we have received your certificate.

Do I have to fax over my tax exempt certificate every time?

Not if you are a returning customer from a tax exempt organization or you have a blanket resale certificate; we keep your information on file for future orders.

Is there an order minimum for online purchases?

There is no minimum order for online purchases.

How do I know SafetySign.com received my order?

When you checkout and place your order, you will receive an order confirmation via email within a few minutes.

Please beware, some email servers block emails from unknown servers. If you do not receive an order confirmation email, please check your junk, spam, or deleted folder(s) or quarantine list.

On occasion, a credit card will not be approved for a variety of reasons. In those situations, you can either call us toll free 800-274-6271 (973-340-7889) or we'll contact you when your order is reviewed for release into our system.

How do I change an order I submitted to SafetySign.com online?

Because orders are processed immediately, we are unable to accomodate order changes or cancellations; erroneously ordered items must be returned after delivery.

What do I do if I ordered the wrong items?

Contact Customer Service by phone toll free at 800-274-6271 (973-340-7889), by email at sales@safetysign.com or live support between the hours of 9:00am to 5:00 pm EST to resolve the problem.

What do I do if SafetySign.com sent the wrong items?

Contact Customer Service by phone toll free at 800-274-6271 (973-340-7889), by email at sales@safetysign.com or live support; between the hours of 9:00am to 5:00 pm EST to resolve the problem.

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